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Sometimes the most useful thing a recruiter can do is provide practical advice.  It’s easy to assume that clients and candidates alike are comfortable and competent video callers.  What we have found is that we are all learning and that a laugh and a joke can go a long way when things don’t go as planned.

Here are a few hints and tips:

1. Check the meeting link / software at least 15 minutes before your meeting to avoid those adrenalin fuelling glitches that can make the start of a meeting a bit awkward.

2. Be prepared. If there is a problem connecting, call the person you are meeting with and work together to agree an alternative plan.  Do this as soon as you know there’s an issue.

3. Sit in a quite area and make sure that you are happy with what people can see behind you. If you are not, you have options: you can move, blur your background if the software permits or choose an appropriate virtual background – probably not the tropical paradise for most occasions…

4. Make sure that the person you are talking to can see your whole face and some upper body. This positioning will make the virtual feel a little more dynamic. As you move a bit and use your hands as we do when we chat, you are communicating more naturally, and people are benefiting from an element of non-verbal communication too.

5. When bandwidth gets in the way, feel comfortable checking understanding of an answer or a question.

6. Technology is not infallible in the same way that trains can be delayed or there can be traffic on a motorway which can make you late. What separates the confident and polite, is the ability to come up with an alternative way of getting things done.  Poise and logic will always win the day.

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