JSD Consulting

Interviewer Training

JSD Consulting has developed training programmes to help our clients improve their recruiting skills, particularly in the field of interviewing.

Whilst interviewing skills are normally well developed within HR Departments, many line managers have had little or no formal training in the art and science of interviewing. We have developed materials to suit a number of different situations. The popular course we produce is a 2-Day In-House Workshop.

Smart Hiring –How to use Behavioural Interviewing Techniques

Behaviour Interviewing is a very reliable and valid candidate selection technique. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates - often because we aren’t certain how to ask questions that will tell us about past performance.

This workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specific, behaviour-based examples of past performance, and the strategies that follow through on this process.

What participants will learn:

At the conclusion of this program, participants will be expected to:

  • Have a process for creating competency requirements for any given position
  • Understand why behavioural interviews are two to five times more accurate than traditional interviews
  • Identify and apply the principles of behaviour interviews, and performance-based selection methods
  • Recognise the pattern of behavioural questions and use this pattern to design job-specific, behavioural, performance-based questions
  • Enhance professional interviewing skills with effective communication strategies and behavioural interview techniques
  • Role play and practice using behavioural interviewing skills
  • Develop a defensible scoring and evaluation process
  • Complete the process through testing and reference checking

Workshop Outline:

Pre-assignment discussion

The Importance of Hiring the Right People

  • The cost of hiring errors

Why Behavioural Interviewing?

  • From the applicant’s point of view
  • From a team leader/manager’s point of view
  • From a human resource perspective
  • What the research tells us about better interviewing

Before the Interview

  • Gather the Pieces for the Pattern: Conduct a Job Analysis
  • Recognise critical incidents
  • Identify competencies and performance dimensions
  • Develop job descriptions
  • Prepare neutral job applications

Forming the Interview Questions

  • Identifying the pattern
  • Writing the questions
  • Developing the response you are looking for

Consistent CV Screening

  • Defensible
  • Efficient

Developing an Interview Format

  • Develop rapport
  • Structure the interview process
  • Gather predictive information
  • Sell your organisation
  • Gain a commitment
  • Conclude the interview

Ethical and legal issues

If you would like to know more about our training courses contact Jeff Duncan